Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to flag a concern about one of the operators we cover? This page explains how to reach us and what happens once you do.
How to Reach the Team
Email is the best way to contact us. Write to [email protected] and a member of our team will read your message personally. We aim to reply within two working days, though this can stretch slightly during busy periods.
To help us answer quickly, tell us upfront what your message concerns — a review, a ranking, a bonus term, or something more general. A specific subject line saves everyone time.
What People Usually Get in Touch About
- Casino reviews and ratings — questions about how we assessed a particular site, such as Betmica, Kikibet or any other operator featured on our list of the best non Gamstop casinos.
- Bonus terms and offers — clarification on wagering requirements, maximum bet limits, or expiry dates tied to a welcome package.
- Corrections — if an operator has changed its offer, licensing, or payment options since we last checked, please let us know so we can review it.
- Payment and withdrawal queries — general questions about how deposits and payouts typically work at casinos outside the Gamstop scheme.
- Self-exclusion and safer gambling — if you or someone you know wants information on managing play, we can point you towards relevant support routes.
- Partnership or editorial enquiries — if you represent a licensed operator and would like to be considered for review, introduce your business and we'll take it from there.
Why Contact Us Rather Than the Casino Directly
Some enquiries are best sent straight to the operator — account verification, deposit issues, or live support requests are usually resolved faster through the casino's own support channel. We're not able to access individual player accounts or intervene in disputes on a customer's behalf.
Where we can help is with the research side: how we compare operators, what our editorial ratings mean, why one site ranks above another, and how the wider market of casinos not on Gamstop actually works. If your question falls into that territory, we're the right people to ask.
How We Handle Your Message
Every email is read by a real person, not an automated system. We don't send template replies as a substitute for an actual answer. If your enquiry needs input from more than one team member — say, a factual correction about licensing or an offer's terms — it may take a little longer, but you'll always get a considered response rather than a placeholder one.
A Note on Accuracy and Feedback
We review the operators listed on this site on an ongoing basis, but bonus terms, payment options and licensing details can change without notice. If something you experienced at a casino doesn't match what we've published, tell us. Reader feedback is one of the ways we keep our comparisons and rankings current, alongside our own research into the best non Gamstop casinos.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a specific operator's current offer, check the terms listed directly beside that offer on our rankings page first — details like minimum deposit and wagering requirements are shown there.
- If it's an account or payment issue with a live casino, contact that operator's own support team, since we can't access account-level details.
- If you're asking about eligibility or how casinos outside Gamstop operate in relation to UK self-exclusion, mention that clearly so we can point you to the right explanation.
Whatever the reason, we're glad to hear from you. Messages help us keep this site useful, accurate, and worth coming back to. Remember that all gambling content on this site is intended for readers aged 18 and over.